Frequently Asked Questions

How do I make a payment via bank transfer?
Select "Bank Deposit" as your method of payment during checkout, and we will email you wire instructions.

Can I have payment terms?
Payment terms will be considered only for US corporations entering a purchase agreement. Please contact us to inquire about the annual minimum contract amount.

Can you use my freight carrier for the shipping?
If you have set up an account with us and we have validated your carrier account, we may arrange shipping with your preferred carrier. In this case we can offer the terms Ex Works. Packaging or crating charges will still apply.

Can I return my order?
Returns are allowed for shipments which do not meet order specifications. Please contact us to handle return and replacement.

What are the terms & conditions of sale?
Please review our Terms & Conditions of Sale online.

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